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Common Questions
How do I care for my 3D-printed items?
Most of our 3D-printed items are made from matte bio-polymers. To maintain their soft texture and vibrant colors, we recommend gentle hand washing with mild soap and warm water. Avoid harsh chemicals or prolonged exposure to direct sunlight.
What are your shipping times?
We aim to process and ship all custom orders within 7 to 10 business days. Standard shipping typically takes 3 to 5 business days, while expedited options are available for a small additional fee. Please allow a few extra days for processing during our busy seasonal periods.
Can I personalize my order?
Yes! We specialize in custom 3D printing. Whether you want a personalized name, a special date, or a custom lake-themed design, our team is happy to work with you to bring your unique vision to life. Simply select the personalization options during checkout.
Do you offer custom sizes?
While our standard sizes are designed for everyday use, we do offer custom sizing for keychains, organizers, and home accessories. If you have a specific requirement, please contact us, and we can discuss your options to ensure a perfect fit.
What is your return policy?
We are committed to your satisfaction. If you are not completely happy with your order, please contact us within 14 days of receiving it. We will work with you to resolve any issues, whether it's a size mismatch, a personalization error, or a shipping delay.